Technical Service Engineer ( Sales AZ )

Technical Service Engineer -
Location CT
Description
Must be US Citizen
Company is has innovative materials technologies that enable breakthroughs in clean technology, internet connectivity, mass transit and more -- but it’s our people that set us apart. Integrity and respect are at the heart of how we work. We excel at building enduring relationships that foster trust with our colleagues and business partners. We work creatively and cross-functionally a rewarding work environment. For a brighter tomorrow, explore company  today across the globe to deliver unique solutions to our customers in the United States, Europe and Asia.

Summary/Objective:

Company is seeking a Technical Service Engineer to provide proactive and reactive technical assistance to the Division's internal (research, production, quality, marketing and sales) and external (fabricators, CMs and OEM’s) customer base. Act as the liaison between internal and external customers while helping to understand and resolve material/processing issues, improve yield rates, and improve manufacturing efficiency. Coordinate analysis lab activities with on-site evaluations to support customer issues and create/verify new processing and product information.

Essential Functions:
Know and understand ACS copper clad laminate and bondply products and how they are processed as compared to traditional FR4 materials. Help fabricator customers install effective and high yielding processes to manufacture PWBs using ACS materials. Fabricator support may include training regarding the proper and effective use of company  materials and/or the completion of on-site or independent processing evaluations.
Manage customer expectations while coordinating troubleshooting and problem solving activities including material quality assessments, processing reviews, processing evaluations, and analytical support from internal and external test labs.
Serve as a resource to ACS marketing and product development teams. Coordinate processing evaluations to support product development efforts and to extend/facilitate the use of comapny's materials.
Help customers select the most appropriate materials for their applications and complete DFM reviews to facilitate the effective use of those materials.
Generate new processing and product ideas by observing customer operations, understanding direct and indirect competitive material options, and listening for market trend information.
Develop technical documents supporting the proper and effective use of company's materials.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience:
Bachelor’s Degree in Engineering or Science and/or demonstrated proficiency in mathematics and understanding of laboratory procedures and protocols.
5 years technical experience with a material supplier, chemical supplier, or fabricator (product, process, or development) with significant customer facing activity.
Basic knowledge and understanding of all the processes used for manufacturing printed circuit boards.
Preferred Education and Experience:

Experience in analysis lab supporting the manufacture of circuit boards and/or materials or processes used to make circuit boards
Understanding of processes used in the high volume manufacture of flex and rigid-flex circuit boards

Experience applying Six Sigma, Shainin, and/or designed experimentation tools to problem solving activities

Front end engineering/CAM experience

Supervisory Responsibility:

No

Required Travel:

Yes - up to 50% of the time.

Company provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.

ITAR/Work Authorization:

Due to ITAR regulations, Company can only hire those individuals who have their U.S. Citizenship or have Permanent Resident status.