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Sales Engineer II/Field Applications Engineer

 Location ( Remote ) Midwest 

 

 

Sales Engineer II/Field Applications Engineer

 
Summary
Positioned as the primary technical support interface between the customer and factory, the Applications Engineer is responsible for absorbing the technical details associated products and articulating those technical details to the customer base at large.  To disseminate these technical details, the Applications Engineer will generate technical literature in the form of Datasheets, User’s Manuals, Applications Notes, White Papers, Design Examples, Product Advisories and Product Erratum.  In addition to technical literature, the Application Engineer is expected to provide real-time answers to customer questions received via phone or e-mail, and will periodically deliver technical training in person or over the internet.  The final result is a convenient, single-point, source of technical information centered on each standard product solution offered by company  to its customers.
 
Essential Duties and Responsibilities
 
• On a daily basis, the Applications Engineer provides answers to customer questions regarding specific products.  Answers are delivered via e-mail, telephone discussions, referral to published documentation, and/or the generation/revision of technical literature to directly answer a customer’s question.  
• At infrequent intervals, the Applications Engineer may be confronted with a product anomaly identified through a customer’s use of the product.  In these cases, the Applications Engineer will troubleshoot the anomaly with whatever method and means are practical toward solving the problem.  Troubleshooting may begin with requesting additional information from the customer, followed by an internal investigation into the circuitry by way of schematic review and, if possible, simulation.  If these methods do not identify a root cause to the problem, the troubleshooting process will evolve into lab evaluation and potential travel to the customer site to debug the customer’s hardware.
• On a daily basis, the Applications Engineer provides answers to customer questions regarding specific products.  Answers are delivered via e-mail, telephone discussions, referral to published documentation, and/or the generation/revision of technical literature to directly answer a customer’s question.  
• At infrequent intervals, the Applications Engineer may be confronted with a product anomaly identified through a customer’s use of the product.  In these cases, the Applications Engineer will troubleshoot the anomaly with whatever method and means are practical toward solving the problem.  Troubleshooting may begin with requesting additional information from the customer, followed by an internal investigation into the circuitry by way of schematic review and, if possible, simulation.  If these methods do not identify a root cause to the problem, the troubleshooting process will evolve into lab evaluation and potential travel to the customer site to debug the customer’s hardware.
 
• On a weekly basis, the Applications Engineer will participate in product development meetings to support the Product Development Team (PDT) as it works to bring a new product to market.  The Application Engineer participates in the PDT as a “champion” of the product and represents the customer’s interest in the development of new products.  As a member of the PDT, the Application Engineer is expected to ensure that the product being designed will satisfy the customer’s needs and wants, while simultaneously translating the technical limitations and functional capabilities of the new product to the marketing and sales force to ensure that an accurate representation of the product is presented to the industry.  Throughout the product development process, the Applications Engineer will publish the technical literature and support documentation that will stand as the first level of technical product support.  It is also expected that whenever possible/practical, the Applications Engineer will take the lead in developing evaluation hardware for new products
 
• On a yearly basis, the Applications Engineer will engage in new product planning.  Since the Applications Engineer has the opportunity to observe industry trends and challenges, he/she must be able to identify new products idea that will solve industry problems.  These insights are delivered to the product line during the annual product selection planning process.
• Train the marketing and sales force on the marketability and technical merits of products.  The objective of this training is to arm the sales staff with enough technical information that they are enabled to intelligently identify opportunities embedded in customer problem statements and subsequently articulate a solution to those problems.  The main emphasis of the sales force training is to help them identify target markets and give them the tools to compete in those markets.
• Occasionally engage with the operations side of the product development and manufacturing process In an effort to help resolve issues in product test and order fulfillment.
 
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