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Senior Director, Quality Assurance & Reliability

Job Title: Senior Director, Quality Assurance & Reliability
Location: CA


Responsible for implementation of the policies and procedures to ensure adherence to the quality assurance system and oversight of a team that promotes customer satisfaction. Champions continuous improvement efforts and defect reduction initiatives to establish an effective quality assurance program. Initiates and implements quality improvement activities as appropriate (e.g., Lean, Six Sigma, Kaizen) to enhance the performance of the company’s production. Educate and train employees as to their impact in the quality management system.

Plans and directs Quality Assurance activities of the organization by performing the following duties personally or through subordinate managers.

Essential Duties and Responsibilities include the following (other duties may be assigned):
• Serves as the primary quality assurance resource for problem identification, resolution, loss reporting and continuous improvement.
• Instructs quality assurance personnel on quality control and analytical procedures.
• Supports concurrent engineering efforts by participating in design development projects representing quality assurance and the customer.
• Performs root-cause analysis and other problem-solving activities regarding nonconformance of products and processes to identify effective corrective actions and process improvements.
• Oversees calibration program.
• Communicates quality issues, trends and losses to all relevant organizational departments.
• Interfaces with supplier and customer quality representatives concerning problems with quality control and assure that effective corrective action is implemented.
• Responsible for compliance including leading internal and external quality audit functions.
• Reviews technical publications, articles, regulatory standards, trends and abstracts to stay abreast of issues in the quality control industry.
• Plans and formulates aspects of proposals such as objective or purpose of project, applications that can be utilized from findings, costs of project, and equipment and human resource requirements.
• Provides overview of all products/services under development, and their stage of development.
• Reviews and analyzes proposals submitted to determine if benefits derived and possible applications justify expenditures.
• Approves and submits proposals and budgets considered feasible to management for consideration and allocation of funds, or allocates funds from department budget, Reviews proposals and budgets of reporting departments.
• Tracks industry trends, relevant legislation, and competitor activities.
• Serves as a member of unit’s senior management team providing guidance and leadership to management including formulation or changes to policies under their purview.
• Establishes operational objectives and directs subordinates to achieve assignments by providing leadership, assigning tasks and checking work at appropriate intervals to determine status of assigned projects and ensure goals are met within organization goals of budget, time requirements and high level of quality.
• Generally supervises mid to senior level management and/or professional staff and may supervise administrative support staff, providing guidance to employees according to established policies and senior management guidance; Normally directs the activities of two or more major sections or departments through subordinate managers and directors who exercise full supervision in terms of costs, methods and employees.
• Prepares reports.
• Identifies obstacles to achieving business goals and provides solutions or seeks out appropriate assistance; Determines allocation of resources and equipment.
• Ensures the working environment is clean, organized and safe for employees at all times; Understands and ensures staff complies with all safety and environmental policies and practices.
• Works to avoid erroneous decisions or failure to achieve results that may cause scrap, rework, use of excessive overtime, and/or delays in schedules.
• Interacts with subordinate supervisors, outside customers, and functional peer groups at various management levels. Interaction normally requires the ability to inspire and gain cooperation of others, to conduct or aid other in conducting presentations or to exchange information.
• Daily availability to include evenings and weekends when necessary to reach goals and deadlines.

Supervisory Responsibilities

This job provides high level leadership and management to functional area(s) which may include supervision of lower level directors, managers and supervisors and direct supervision of other exempt and non-exempt personnel. Carries out leadership responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include providing leadership to employees, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education and/or Experience: Bachelor's degree in technical discipline for production/quality and engineering/sales engineering related positions and in a related business discipline for administrative/sales/finance/supply chain related field and 15 years’ of directly related experience and/or training; or equivalent combination of education and experience. Master’s degree highly preferred and may substitute for 2 years’ experience. Position requires a minimum of 9 years’ supervisory/management experience.

Language Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and/or legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to senior/Corporate management and customers.

Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills: To perform this job successfully, an individual should have a general knowledge of Microsoft Office and ERP/MRP Software.

Other Skills and Abilities
• Basic Knowledge of ISO and/or AS9100
• Working knowledge of Lean Manufacturing/6 Sigma/Kaizen
• Knowledge of specific software (design, analysis, ERP…)
• US Citizenship with ability to attain/maintain government security clearance.


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